The city of Atlanta hired PARKatlanta to enforce the city's parking laws back in 2009.
Since then, there have been thousands of complaints about aggressive ticketing.
"PARKatlanta preying on all the small business patrons makes it where people don't even want to come downtown until after 10:00 p.m.," Atlanta Council Member Kwanza Hall said.
As a result, Atlanta council members are attempting to do something about it.
City council voted unanimously on an amendment Monday to change the operations of PARKatlanta.
PARKatlanta will be required to provide an online process for filing complaints on its website and will be required to share all complaints with the city.
The legislation also calls for new employee training.
Plus, PARKatlanta will not be allowed to ticket if meters are broken or if signs are not in place and if they do they could be fined $35 an incident.
"Will these changes solve some of the problems?" CBS Atlanta News reporter Adam Murphy asked.
"I think some of the changes give the city recourse that it did not have. There is some type of punishment now to PARKatlanta if they write an erroneous ticket. There was no punishment before now," Hall said.
"I think it will help. This legislation is essentially going to bring the original contract in line with ordinance changes we've made over the last year or so," Atlanta Council President Ceasar Mitchell said.
The changes are expected to go into effect immediately. The city will keep $5.3 million of the $5.5 million dollar contract, losing $200,000 for the compromise.
Copyright 2012 WGCL-TV (Meredith Corporation). All rights reserved.
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