ATLANTA (CBS ATLANTA) -
Beverly Singley is mad because she says the man who sold her a Rainbow System's vacuum lied to and cheated her family, leaving them deep in debt.
"Ever since the salesmen walked out that door, it's been nothing but problems," said Singley, a Henry County resident.
Singley and her husband were already paying for a Rainbow vacuum, but they say the salesman promised them a deal they couldn't refuse.
"He said he'd pay our old vacuum off and he'd give us a week's vacation for free. He also said if we could get him eight sales leads, he'd give us the new vacuum for free," said Jesse Singley, Beverly's husband.
The Singley's say they met those requirements when the salesman took their leads and sold a vacuum to one of the eight names they provided. But they say about two months later they got disturbing news. Rainbow said not only was the $3,200 new vacuum not free, the company said the Singley's were on the hook for a whole lot more.
"It turned out to be more than $4,500," said Beverly Singley.
"I said, 'what? There is no way.' After we started going through everything and went back and pulled our bank statements and everything, I found out I am still paying for the previous Rainbow I don't even have anymore," said Jesse Singley.
The salesman no longer works for Rainbow and the Singley's say he can't be reached and it appears no one knows where the Singley's old vacuum is. Rainbow says the Singley's owe more than $6,000 for both vacuums, and the couple says to add insult to injury, the trips weren't free.
"When we tried to call and book one, we found it's not - it's not good," said Beverly Singley.
The Singleys say Rainbow has been giving them the runaround, so CBS Atlanta reporter Bernard Watson went to Rainbow's McDonough's office to ask Tough Questions about the situation.
"Is this going to be taken care of?" asked Watson. "Absolutely. In even the worst case scenario, if the Singely's were charged interest plus the price of the Rainbow and all the attachments, it still shouldn't be $4,500," said Holly Thompson, a Rainbow Systems technician.
"Do we have a promise that this will be taken care of and they won't have to pay for two Rainbow vacuums?" asked Watson.
"I am not the owner. I don't have the money, I don't get money, but I can assure you that Rainbow is too reputable a company to not do what we can to make it right," said Thompson.
CBS Atlanta will follow up with Rainbow to see if the company lived up to its promise to address the problem.
Copyright 2012 WGCL-TV (Meredith Corporation). All rights reserved.
